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Basics of Supervision – Online
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How to avoid yes/no answers
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Section 1: Who is a Supervisor?
Section 1 Objectives
Who is a Supervisor?
General list of Powers and Responsibilities
Who is a Supervisor Continued
Specific Duties of a Supervisor
How does a supervisor affect projects?
Essential Skills for a Supervisor
Important Qualities of a Supervisor
Section 1 Summary
Section 1 Quiz
10 lessons, 1 quiz
Section 2: Effective Communication
Section 2 Objectives
Listening
Feeling Understood
Parts of a Message
Types of Listening
Three types of Listening
Active Listening
Listening Barriers
5 Listening Barriers
5 Listening Barriers Continued
Asking Effective Questions
Verbal and Non-Verbal Communication
2 Styles of Communication
Tell Assertive Style
Tell Assertive – Giving Instructions
Ask Assertive Style
Non-verbal Communication
Non-Verbal Communication Types
Non-Verbal Factors
Intercultural Communication
Do not take 'yes' for an answer
How to avoid yes/no answers
Summary of Section 2
Section 2 Quiz
24 lessons, 1 quiz
Section 3: Respect in the Workplace
Section 3 Objectives
What is Respect?
Respectful Workplace
Did you know?
Violations of Respect
Recognize Harassment
Harassment
Sexual Harassment
Bullying
Violence
Impacts of Harassment
Addressing an Issue
Resolving an Issue
Section 3 Summary
Section 3 Quiz
15 lessons, 1 quiz
Section 4: Leadership Skills
Section 4 Objectives
Leading the Way
Lead and Develop your Team
Are you new to the role?
Redefine your Relationships
Team Growth
Good Work Habits
Leadership Styles
Leadership Styles Continued
Influencers to when you would use the different Leadership Styles
Leading a Work Team
Work Team vs Work Crew
Creating a Work Team Environment
Motivate your Team
Motivating your Team
Avoid DEmotivators
Mentor your Team
Mentorship
Ongoing Mentoring
Giving Instructions or Directions
Orientation Sessions
Site Orientation
Orientation Checklist Example
Tell-Show-Do
Ethical Behaviour
Conflict Behaviours
How to Approach Conflict Behaviours
Typical Reactions to Conflict
Understand the Situation
Being Aware of Personal Challenges
Types of Personal Challenges
When are Behaviours Unacceptable?
Addressing Challenges
Section 4 Summary
Section 4 Quiz
35 lessons, 1 quiz
Section 5: Planning and Productivity
Section 5 Objectives
Planning
Time Management
Time Management Self-Evaluation
Organizing your Day
Managing Priorities
Planning the Work
Scheduling the Work
Client Service
Building Client Relationships
Client Concerns
Subcontractors
Productivity Expectations
Factors that Contribute to Productivity
Section 5 Summary
Section 5 Quiz
16 lessons, 1 quiz
Section 6: Documentation
Section 6 Objectives
Write it Down
Guidelines for Notetaking
Note Taking
Supervisor Logbook Example
Types of Written Documents
Progress Reports
Daily Progress Report
Performance Incidents
Incident Report
Privacy
Toolbox Talks
Section 6 Summary
Section 6 Quiz
14 lessons, 1 quiz
Section 7: Hazard Assessment and Inspections
Section 7 Objectives
Keeping them safe
Prevention
Job Hazard Assessment (JHA) or Job Safety Analysis (JSA)
Inspections
Parts of an Inspection
Inspection Form
Examples of Bad Sites
A Good Site
Social Media
Section 7 Summary
Section 7 Quiz
12 lessons, 1 quiz
Section 8: Delegation
Section 8 objectives
Delegating Work
Delegating vs Dumping
How to Delegate Work
Section 8 summary
Section 8 Quiz
6 lessons, 1 quiz
Section 9: Corrective Actions, Performance Challenges and Supporting Workers
Section 9 Objectives
Applying Corrective Action
Performance Challenges
Performance Issues Principles
Supporting vs Managing
Progressive Correction
Progressive Correction Action Levels
Written Warnings
Section 9 Summary
Section 9 Quiz
10 lessons, 1 quiz
Section 10: Work-Life Balance
Section 10 Objectives
Looking Within
Self-Care
Benefits of Self-Care
Real Talk
Work Comes First
Addicted to ”Busy”
Do it Myself-itis
Suck it Up
I Took a Shower, Now What?
You Owe it to Yourself… and maybe to Others
Ideas for Self-Care
Section 10 Summary
Quiz 10
14 lessons, 1 quiz
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